Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Digital Asset Management
- Advanced search
- Global filters
- Metadata
- Custom branding
- Workflows and approvals
- Adobe InDesign CC connector
- Auto keyword-tagging
- Digital assets sharing and embedding
- Customizable dashboards
- Creative collaboration
- Analytics
- Calendar and planner
- Board portals
- Advanced search
- Global filters
- Announcements
- People directory
- Board meeting calendar and planner
- Board pack management
- iPad app for offline access
- Email alerts and links
- Director survey
- Approvals and voting
- Access control
- Penetration testing
- Governance, Risk and Compliance
- Risk and compliance registers
- Online document management
- Predefined and customizable registers
- Self-registration
- Knowledge management
- Customizable databases
- Internal news
- Project calendar and planner
- Public portals
Pricing Info
Pricing Info
IntelligenceBank offers multiple enterprise pricing options to meet the needs of different users. Give the details a look, and select the best plan for your company:
- DAM: $9/user/month (annual plan, minimum 10 users)
- DAM for larger businesses: $19/user/month (annual plan, minimum 10 users)
- Board Portals: $75/user/month (annual plan, minimum 5 users)
- Board Portals for larger businesses: $95/user/month (annual plan, minimum 5 users)
- GRC: $29/user/month (annual plan, 10 minimum 10 users)
- Knowledge Management: $15/user/month (annual plan, minimum 10 users)
Integrations
Integrations
IntelligenceBank integrates with the following business systems and applications:
- Magento
- WordPress
- Drupal
- Salesforce Pardot
- HubSpot
- Sitecore
- Leonardo
- MailChimp
- Dropbox
- Google Drive
- HIGHTAIL
- ZOHO
- NETSUITE
- JIRA
- Slack
- Asana
- Upwork
- Wetransfer
- Workday
- Trello
- Adobe Experience Manager
- Influence Health
- Joomla
- Active campaign
- INTERCOM
- AWeber
- Hootsuite
- Delivra
- Microsoft Office
- Adobe Acrobat, Photoshop, ld and Ai
- Xero
- Microsoft Dynamics 365
- QuickBooks Online
- ORACLE
- Workfront
- Microsoft Project
- Mavenlink
- Sitecore connector
- Adobe CC connector
- Teamwork.com
- Freedcamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
KFC, Hertz, Australian Government
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Easy-to-use and powerful Digital Asset Management system designed to enhance operational processes and control over digital content.
Company Email
Contact No.
Company's Address
65 Southbank Boulevard, Ground Floor East
Southbank VIC 3006
Australia
IntelligenceBank Comparisons
Popular IntelligenceBank Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
It may not always be enough to simply compare IntelligenceBank and Zendesk against one another. Although reliable functionalities, pricing plans and user experience are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards claimed by each solution. In many cases a less popular product may turn out to be a great choice that was a winner of many SaaS awards such as our Supreme Software Award which reveals that despite limited market popularity it’s a worthy rival to the software that rule the market.
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