What is better IntelligenceBank or Zoho Desk? Purchasing the suitable Knowledge Management Software product is as straightforward as evaluating the strong and weaker features and terms offered by IntelligenceBank and Zoho Desk. Here it's also possible to match their overall scores: 7.9 for IntelligenceBank vs. 9.0 for Zoho Desk. Or you can look at their general user satisfaction rating, 100% for IntelligenceBank vs. 100% for Zoho Desk.
We suggest that you spend some time to study their unique features and figure out which one is the better option for your organization. What’s more remember to factor in your company’s or industry’s special situation, for example, a multilingual software for a global staff or a mobile version to help you work in the field.
At this time, the best solutions in our Digital Asset Management Software category are: monday.com, Wrike, Wrike.
IntelligenceBank offers multiple enterprise pricing options to meet the needs of different users. Give the details a look, and select the best plan for your company:
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
You shouldn’t count on exclusively a broad set of features and flexible pricing packages from a credible Knowledge Management Software. Almost as essential as key features is a trustworthy customer support. You want to guarantee that when you have any questions about IntelligenceBank or Zoho Desk, or you struggle with some problems, or maybe you’ll want to request a specific revision or feature beneficial to your business you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to profit from personal training or at the very least an FAQ you can use.
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