What is better NICE inContact CXone or Splashtop Remote Support? You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, NICE inContact CXone received 8.8 points, while Splashtop Remote Support earned 8.9 points. At the same time, for user satisfaction, NICE inContact CXone scored 91%, while Splashtop Remote Support scored 90%.
Details about their characteristics, tools, supported platforms, customer service, etc. are available below to give you a more versatile assessment. Don’t forget to choose only the features that you need so you don’t waste cash for features that are unnecessary.
If you want to quickly locate the top Call Center Software according to our review team we suggest you take a look at the following solutions: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
When you pick a app that you think will be an actual asset for your team you shouldn’t just pay attention to what professionals have to say about it. In many cases personal experience with the product may change, depending on your own goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every solution to give you a reliable impression of how real users of NICE inContact CXone and Splashtop Remote Support estimate their contact with the service. Our system is built around detailed analysis of product mentions on other websites, social media and blogs, so you are going to get a full and reliable overview of what other people think about each app. In this case NICE inContact CXone has a total satisfaction rating at 91% while for Splashtop Remote Support 90% of people express they had an enjoyable experience with it.
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