What is better NICE inContact CXone or Ameyo? If you need an effective Customer Support Software product for your company you must make time to assess a wide range of options. It doesn’t have to be complex, and can be as easy as matching their traits in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can see NICE inContact CXone’s overall score of 8.8 and compare it against Ameyo’s score of 7.6; or NICE inContact CXone’s user satisfaction level at 91% versus Ameyo’s 96% satisfaction score.
The contrast will allow you to identify the good and bad points of each application, and make up your mind on which one suits you requirements better. On top of the rich features, the application that is easy to understand and use is always the better choice.
Our team put a lot of effort to review all popular Call Center Software products that you can find out there, but among them these three deserved our special attention: Freshdesk Contact Center, JustCall, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
Both NICE inContact CXone and Ameyo were tested by a team of reliable SaaS experts who prepared a detailed analysis of all crucial elements of each software. Their ultimate rating was calculated with unique SmartScore algorithm that provides an individual partial score to each component such as: main features, client support, mobile device support, security, client satisfaction and media presence. We know useful features are not the only aspect crucial to a company so we make an effort to pay attention to all aspects of a app before giving it a final score.
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