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Compare NICE inContact CXone vs Ameyo

What is better NICE inContact CXone or Ameyo? If you wish to get a quick way to find out which Customer Support Software product is better, our unique algorythm gives NICE inContact CXone a score of 8.8 and Ameyo a score of 7.6 for overall quality and performance. At the same time, NICE inContact CXone is rated at 91%, while Ameyo is rated 96% for their user satisfaction level.

You can also assess their product details, such as functions, tools, options, plans, pricing, and many more. Find out if the software lets you to customize some of its workflows to make sure the software fits your own business processes.

Currently, the best solutions in our Call Center Software category are: JustCall, Zendesk, Freshcaller.

SmartScore™

8.8

User Satisfaction

91%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Optimized Voice as a Service (Vaas)
  • Interaction Channels
  • Interaction Analytics
  • Automatic Call Distribution
  • Workforce Intelligence
  • AI chatbots
  • Real-time Reporting and Dashboards
  • Extensive customer satisfaction surveys
  • Intelligent Workforce Management 
  • Quality Management and Analytics
  • Performance Management
  • Call Recording
  • Automatic Call Distribution
  • Interactive Voice Response
  • Predictive Dialer

Pricing Info

NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.

Integrations

NICE inContact has pre-built integrations with CRM applications like:

  • Salesforce
  • SAP
  • Oracle Service Cloud
  • Microsoft Dynamics
  • Zendesk
  • NetSuite
  • ServiceNow
  • Bullhorn
  • SugarCRM.

Other integrations can be done through a NICE inContact DevOne partner.

Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.

Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.

You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honeywell, Aetna, New Balance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.

Company Email

info@NICEinContact.com

Contact No.

Company's Address

NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA

Popular NICE inContact CXone Alternatives

NOAWARDS
YET

SmartScore™

7.6

User Satisfaction

96%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Third party integrations
  • ACD system
  • Advanced scripting
  • Agent call back
  • Agent supervision
  • Automatic triggers and alerts
  • Call conferencing
  • Computer telephony integration (CTI)
  • CRM system
  • Customizable wallboard
  • IVR system
  • Live agent reassignment
  • Predictive dialer
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Routing and prioritization
  • Voice logger
  • Voice recording

Pricing Info

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

Integrations

Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Acer, GE Financial Services, Flipkart.com

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.

Company Email

info@ameyo.com

Contact No.

Company's Address

B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India)

If you are still having second thoughts about which product will perform best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each service is and how big is its online presence. For example, in case of Facebook NICE inContact CXone has 4603 likes on their official profile while Ameyo profile is liked by 3147 people.

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