What is better IMsupporting or Vivantio? Comparing products to find the best Customer Support Software doesn't have to be hard. On our review platform, it is possible to match IMsupporting and Vivantio and right away see their differences. We allow you to examine their features, supported devices, customer support, pricing rates, terms, and more.
You can even assess their overall score (8.7 for IMsupporting vs. 8.4 for Vivantio) and overall customer satisfaction level (100% for IMsupporting vs. 93% for Vivantio). Take your time and assess your top alternatives and discover which one is ideal for your company. Likewise, you must consider the software vendor’s business viability; are they reliable and will they still be around a few years from now?
At this time, the top solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please pay attention to the fact that even though both IMsupporting and Vivantio may provide an outstanding array of features each solution may be designed for a different business size. If you are comparing features you should pay attention to a business type they are aimed at. Some functionalities may scale up efficiently for big enterprises but if you own a small or medium company it’s usually more sensible to refrain paying for customized functionalities that you may never actually use.
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