What is better HxGN EAM or Jira Service Desk? Buying the best IT Asset Management Software product is all about assessing various solutions and identifying the top program for your specific needs. Our exclusive algorythm will give you a brief look at the general rating of HxGN EAM and Jira Service Desk. For all round quality and performance, HxGN EAM scored 9.6, while Jira Service Desk scored 9.0. On the other hand, for user satisfaction, HxGN EAM earned N/A%, while Jira Service Desk earned 96%.
Below you can also look at their functionalities, terms, plans, etc. to determine what program will be more appropriate for your situation. One critical aspect to assess is whether the app lets you to enable/disable restrictions on different types of users to protect any confidential corporate data.
Our experts made sure to review all popular IT Asset Management Software solutions offered on the market, but among them these three caught our special attention: monday.com, Salesforce Service Cloud, ServiceNow Asset Management.
HxGN EAM’s SMB and enterprise pricing plan information is available only upon request. For more information and to get a quote, please contact its sales team.
HxGN EAM supports integration with existing business processes and workflows. In addition, it can be integrated with database and IT systems such as the following:
Oracle
SAP
Peoplesoft
JD Edwards
Geospatial Systems
ESRI
Custom or Legacy Systems
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
EMO, Drager Service, CERN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A scalable enterprise asset management software solution that helps various industries maintain the safety, availability, and performance of their assets, improve compliance to standards, and reduce operational and maintenance costs. Its dynamic architecture ensures high uptime to meet the needs of businesses as they grow.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
You shouldn’t count on just a wide array of useful tools and adjustable pricing from a reliable IT Asset Management Software. Almost as crucial as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about HxGN EAM or Jira Service Desk, or you run into a problem, or perhaps you’ll want to request a certain update or functionality useful to your business you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to profit from individual training or at the very least a knowledge base you can use.
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