What is better HubSpot Service Hub or ScreenConnect? With various functionalities, pricing, conditions, and more to evaluate, determining the best Customer Support Software for your firm is tough. But by working with our system, you can easily match the functions of HubSpot Service Hub and ScreenConnect together with their general SmartScore, respectively as: 9.0 and 9.0 for overall score and 98% and 96% for user satisfaction.
You can also evaluate them feature by feature and find out which program is a more effective fit for your business. Remember to use a trial version first prior to subscribing to see how the program can help you in real setting.
We know that not all businesses have enough time to test dozens of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect exclusively a wide array of features and adjustable pricing packages from a reliable Customer Support Software. Almost as crucial as core features is a top-notch customer support. You want to ensure that if you have any questions about HubSpot Service Hub or ScreenConnect, or you run into a problem, or perhaps you’ll need to ask for a certain revision or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can benefit from personal training or at least an FAQ you can use.
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