What is better HubSpot Service Hub or ScreenConnect? Getting the ideal Customer Support Software for your organization is essential to growing your company’s efficiency. In our platform, it is simple to examine numerous solutions to see which one is the appropriate software for your needs. Here you can match HubSpot Service Hub vs. ScreenConnect and examine their overall scores (9.0 vs. 9.0, respectively) and user satisfaction rating (98% vs. 96%, respectively).
You can even look at the specifics of costs, terms, plans, functions, tools, and more, and find out which software offers more advantages for your business. In practice, go for the business software which helps you to scale the features and subscription plan to match your company growth or lack of it.
Our team put a lot of effort to review all popular Customer Support Software products offered on the market, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having second thoughts about which service will be best for your business it may be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular every solution is and how extensive is its online presence. For example, in case of Facebook HubSpot Service Hub has 1774725 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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