Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Shared inboxes
- Email delegation
- Automated assignment
- @mentions
- Email tags
- Collision alerts
- Shared drafts
- Activity timeline
- Email templates
- Email notes
- Workload distribution
- Views
- Customer service workflow automation
- Customer satisfaction survey
- SLA and business hours
- Query assignment and tracking
- Analytics and custom reports
- Roles and permissions
Pricing Info
Pricing Info
Available pricing plans: LITE – $15/user/month (billed annually)
LITE
- Email management tooltip
- 2 Shared inboxes with Email, Voice, WhatsApp channels
- Live Chat tooltip
- Knowledge Base
- Team collaboration tooltip
- Round-robin auto-assignment
- 1 SLA policy and violation reminder
- Conversation reports
- Asana, Jira, Slack, QuickBooks app integrations
- iOS & Android mobile apps
- Onboarding and 24X7 support
PRO – $49/user/month (billed annually)
- Everything in LITE
- 5 Shared inboxes with email
- Chatbots
- Round-robin assignment with assignment limits
- CSAT Survey
- Analytics tooltip
- No limits on SLA policy and violation reminder
- SLA reports and business hours
- Harvey AI Bot tooltip
- Hiver APIs
- Salesforce and Zapier app integration
ELITE – $79/user/month (billed annually)
- Everything in Pro
- Unlimited shared inboxes with email
- Skill-based auto-assignment
- HIPAA compliance
- Okta app integration
- Dedicated success manager
- Call-back support
- Uptime SLA
- Quarterly team training
- Custom build hours
Custom Quote – for users with more than 50 seats
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi-channel Chat
- Smart Customer Profile
- Sticky Chat
- Videocalls
- Chatbot & Automation
- Widget Router
- All-inclusive Button Integration
- Pre- & Post-Chat Survey
- AI Automation Hub
- AI-chatbots
- Smart FAQ
- Contact Form Suggestions
Pricing Info
Userlike offers a 14-day free trial and four packages:
Free Plan – $o
- 1 seat
- 1 widget
- All the core features
- Unlimited conversations
- Unlimited contacts
- Website Messenger
Team Plan – $90/month
- 4 seats
- 4 widgets
- 2 messaging apps
- All the core features
- Unlimited conversations
- Unlimited contacts
- Website Messenger
- Add-ons
- WhatsApp channel
- Messaging apps
- Live Translations
- Video calls
- Screen sharing
- Basic API access
Corporate Plan – $290/month
- 10 seats
- 10 widgets
- 4 messaging apps
- All the core features
- Unlimited conversations
- Unlimited contacts
- Website Messenger
- Add-ons
- WhatsApp channel
- Messaging apps
- Live Translations
- Video calls
- Screen sharing
- Basic API access
- AI Automation Hub
- Chatbot
- Analytics
Flex Plan – By quote
- 10+ seats
- 10+ widgets
- 4+ messaging apps
- All the core features
- Unlimited conversations
- Unlimited contacts
- Website Messenger
- Add-ons
- WhatsApp channel
- Messaging apps
- Live Translations
- Video calls
- Screen sharing
- Basic API access
- AI Automation Hub
- Chatbot
- Analytics
- White label
- Advanced routing
- Professional onboarding
- Organizations
- Dedicated account manager
Integrations
Userlike integrates with the following business tools:
- Asana
- Base CRM
- Bigcommerce
- Box
- Campaign Monitor
- CapsuleCRM
- CentralStationCRM
- CleverReach
- Dropbox
- ekmPowershop
- EmailTicket
- Freshdesk
- Github
- Google Analytics
- Google Tag Manager
- Google Drive
- Help Scout
- Highrise
- Hubspot
- Iframe
- Jimdo
- KISSmetrics
- LemonStand
- Magento
- MailChimp
- mijnWinkel
- Mixpanel
- Oxid
- Pipedrive
- PipelineDeals
- Piwik
- PrestaShop
- Salesforce
- Segment
- SEOshop
- Shopify
- Shopware
- Slack
- Squarespace
- SugarCRM
- Talkdesk
- Trello
- Tumblr
- Typo3
- Unbounce
- UserVoice
- WordPress
- Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TecArt GmbH, WiredMinds GmbH, Nila TV GmbH media production
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Userlike is an advanced live chat software that guarantees an optimal live chat experience for users on desktops, tablets, and smartphones.
Company Email
support@userlike.com
Company's Address
Userlike Comparisons
Popular Userlike Alternatives
The software analyzed on this page are merely a small part of our complete Customer Support Software category and you should take into account that there could be more desirable alternatives out there. If you would like to ensure you make the best possible choice for your team we definitely suggest that you analyze more services first. You may also want to study our top 10 Customer Support Software list to see which software are now the highest-rated ones and leaders in the market.
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