What is better Hitsteps or ScreenConnect? Getting the best Customer Support Software product is all about comparing numerous solutions and identifying the top program for your specific needs. Our unique algorythm gives you a fast look at the general rating of Hitsteps and ScreenConnect. For all round quality and performance, Hitsteps scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Hitsteps earned 100%, while ScreenConnect earned 96%.
Below it's also possible to verify their functions, terms, plans, etc. to see which application will be more appropriate for your needs. One key element to assess is if the software can toggle on/off permissions on various types of users to limit the exposure of any critical company data.
In the event you would like to quickly identify the optimal Business Intelligence Software according to our experts we suggest you take a look at the following solutions: Sisense, Sisense for Cloud Data Teams, Looker.
Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:
Hitsteps integrates with the following business systems and applications:
HTML
WordPress
Joomla
Drupal
Shopify
Prestashop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Market Twister, Zethus, Preferred Traffic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful real-time visitor management and live chat service that allows you to monitor visitors stream and follow each visitor’s pageviews to know more about them. It can determine visitors’ locations, operating systems, browsers, and devices used. With that information, engagement is more colorful, and lead generation a high possibility.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on only a broad range of useful tools and adjustable pricing from a popular Customer Support Software. Almost as essential as core features is a quality customer support. You want to ensure that if you have any questions about Hitsteps or ScreenConnect, or you run into a problem, or perhaps you’ll need to ask for a certain revision or feature beneficial to your business you can count on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.
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