What is better HelpWire or Zoho Assist? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, HelpWire attained 8.4 points, while Zoho Assist earned 8.5 points. At the same time, for user satisfaction, HelpWire scored 100%, while Zoho Assist scored 98%.
Details about their functions, tools, supported platforms, customer support, etc. are provided below to help you get a more accurate comparison. Keep in mind to purchase only the tools that you need to avoid wasting resources for features which are redundant.
Those of you who want to save some time or could use a Remote Support Software advice from our experts may want to examine these top choices for this year: ScreenConnect, Atera, Zendesk.
Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Every time you choose a app that you think will be an actual asset for your team you shouldn’t simply focus on what experts have to say about it. Quite frequently personal experience with the software will vary, depending on your own preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each solution to give you a quick overview of how actual users of HelpWire and Zoho Assist estimate their experience with the product. Our system is based on detailed analysis of product mentions on other websites, social networks as well as blogs, so you are going to obtain a comprehensive and credible picture of what other customers think about every app. In this example HelpWire got a total satisfaction rating at 100% while for Zoho Assist 98% of people express they had a positive experience with it.
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