What is better Helpshift or SupportDesk? There are lots of Customer Support Software products out there today. The ideal way to find out which app fits your needs best is to evaluate them side by side. For instance, here you can examine Helpshift and SupportDesk for their overall score (8.9 vs. 7.4, respectively) or their user satisfaction rating (89% vs. 100%, respectively).
You can even compare their functions and pricing stipulations along with other valuable facts below. When matching products make sure you analyze their similar features and mark their disparities to have a clearer picture of both deals. What is more remember to assess non-core features such as security, backup, intuitiveness, and customer support.
Users who want to save some time or need a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
You shouldn’t count on exclusively a broad set of useful tools and adjustable pricing packages from a reliable Customer Support Software. Almost as important as main features is a quality customer support. You want to make sure that when you have any questions about Helpshift or SupportDesk, or you run into a problem, or maybe you’ll want to ask for a specific change or feature beneficial to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can benefit from personal training or at the very least a knowledge base you can use.
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