What is better Helpdesk Pilot or Re:Desk? If you need an effective Help Desk Software product for your organization you need to take time to assess several options. It doesn’t have to be complicated, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can check Helpdesk Pilot’s overall score of 7.2 and compare it against Re:Desk’s score of 8.0; or Helpdesk Pilot’s user satisfaction level at 99% versus Re:Desk’s N/A% satisfaction score.
The evaluation will allow you to spot the good and bad points of each application, and choose which one suits you requirements better. Aside from the rich features, the software that is easy to understand and use is always the better product.
At this time, the most popular solutions in our category are: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Re:Desk integrates with the following business systems and applications:
CS-Cart Software
CS-Cart Multi-Vendor Software
Ecwid (Coming Soon)
Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Almost as crucial as functionalities and client support responsiveness are pricing packages made available by Helpdesk Pilot and Re:Desk. Although pricing should not be the only factor it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and easily scaled up when your business develops. Make sure you don’t choose pricing plans that include complex features that you won’t find a use for and always try to contact with the vendor directly because enterprises can usually count on discounts. You should also try out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with Helpdesk Pilot and Re:Desk.
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