What is better Help Scout or TOPdesk? Getting the best Help Desk Software for your company is crucial to increasing your company’s effectiveness. In our platform, you can easily review numerous solutions to see which one is the proper software for your needs. Here you can match Help Scout vs. TOPdesk and check out their overall scores (8.9 vs. 8.5, respectively) and user satisfaction rating (98% vs. 96%, respectively).
You can also browse the details of costs, terms and conditions, plans, capabilities, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, select the software that lets you to change the features and price terms to match your sales growth or lack of it.
We are aware that not all people have the time to test a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
When you pick a app that you believe will work best for your company you shouldn’t only pay attention to what professionals have to say about it. Very often personal experience with the product will vary, depending on your own preferences and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you a reliable impression of how actual users of Help Scout and TOPdesk estimate their contact with the solution. Our system is based on advanced analysis of product appearances on other sites, social networks as well as blogs, so you will obtain a full and reliable picture of what other users think about every software. In this example Help Scout got a total satisfaction rating at 98% while for TOPdesk 96% of users claim they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
