What is better Help Scout or CA Service Desk Manager? You have such a huge number of Help Desk Software alternatives in today’s state of that industry that picking the right product may be difficult. On our comparison page, you can actually review the features, pricing terms, available plans, and more details of Help Scout and CA Service Desk Manager.
You can also assess their score (8.9 for Help Scout vs. 8.5 for CA Service Desk Manager) and user satisfaction level (98% for Help Scout vs. 99% for CA Service Desk Manager). The scores and ratings present you with an overall idea how these two software products perform. Additionally, check if the application can integrate with the company’s current business apps to promote greater productivity.
Our team put a lot of effort to review all popular solutions offered out there, but among all the ones we reviewed these three caught our special attention: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
When you compare various Help Desk Software services you shouldn’t only analyze their list of features and available pricing packages. Pay attention to the fact that the service must be matching your work processes and business so the more flexible their offer the better. Find our what OSes are supported by Help Scout and CA Service Desk Manager and ensure you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this may be a deal breaker for many firms.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
