What is better HappyFox Chat or ScreenConnect? Different firms require different types of Customer Support Software. To find out which solution meets your needs, think about reviewing various options feature by feature including their conditions and prices. Likewise, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: HappyFox Chat (8.1) vs. ScreenConnect (9.0) for general quality and usefulness; HappyFox Chat (100%) vs. ScreenConnect (96%) for user satisfaction rating. Check out their strong and low points and find out which software is a better option for your company. A simple, practical tip is to list the pros and cons of both services side by side and see which solution comes on top.
Users who want to save some time or want a Live Chat Software recommendation from our experts might want to take a look at these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare HappyFox Chat and ScreenConnect with one another. While reliable features, pricing plans and user comments are all important and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each app. Very often a less dominant service may turn out to be an amazing choice that was a winner of many SaaS awards such as our Great User Experience Award which proves that in spite of smaller market presence it’s a worthy contender to the software that rule the market.
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