What is better GoToAssist or Surfboard? Different businesses want different types of Customer Support Software. To find out which service fits your needs, think about comparing various options feature by feature including their conditions and pricing. Likewise, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: GoToAssist (7.4) vs. Surfboard (8.0) for all round quality and efficiency; GoToAssist (90%) vs. Surfboard (93%) for user satisfaction rating. Examine their high and weaker points and decide which software is a better option for your company. A simple, practical way is to list the advantages and disadvantages of both solutions next to each other and check which software has more benefits.
In case you you need to quickly decide on the top Customer Support Software according to our experts we advise you examine the following services: Freshdesk Omni, Zendesk, Freshdesk.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
It may not always be enough to simply compare GoToAssist and Surfboard with one another. Even though reliable functionalities, cost and customer experience are all important and should be taken into account when making a final decision, you should also check out the recognition and awards claimed by each service. In many cases a less dominant solution may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which proves that despite limited market presence it’s a significant contender to the solutions that dominate the market.
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