What is better GoToAssist or CloudAgent? Different companies want different types of Customer Support Software. To find out which one meets your requirements, think about comparing various solutions feature by feature along with their terms and pricing. Furthermore, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: GoToAssist (7.4) vs. CloudAgent (7.2) for total quality and functionality; GoToAssist (90%) vs. CloudAgent (100%) for user satisfaction rating. Analyze their high and weak points and find out which software is a better choice for your company. A simple, practical tactic is to list the strengths and weaknesses of both applications next to each other and see which software has more benefits.
Our experts made sure to review all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
You don’t want exclusively a wide set of functionalities and flexible pricing plans from a well-known Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to make sure that when you have any questions about GoToAssist or CloudAgent, or you run into a problem, or perhaps you’ll want to request a specific change or functionality beneficial to your business you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can enjoy individual training or at least an FAQ you can use.
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