What is better Glassix or ScreenConnect? Specific businesses need different types of Customer Support Software. To learn which service meets your requirements, think of evaluating various alternatives feature by feature an taking into consideration their terms and prices. Similarly, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: Glassix (8.6) vs. ScreenConnect (9.0) for all round quality and usefulness; Glassix (96%) vs. ScreenConnect (96%) for user satisfaction rating. Examine their strong and weaker points and find out which software is a better choice for your company. A simple, practical tip is to write the strengths and weaknesses of both services next to each other and find out which app comes on top.
If you have to quickly identify the best Customer Support Software according to our review team we advise you try out these solutions: Freshdesk, Zendesk, Freshdesk Omni.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having second thoughts about which app will work best for your business it might be a sensible idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular a given solution is and how extensive is its online presence.For example, if you analyze Glassix LinkedIn profile you’ll learn that they are followed by 2327 people. In case of ScreenConnect the volume of followers on their LinkedIn page is 16403.
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