What is better Glassix or ScreenConnect? Buying the ideal Customer Support Software product is all about assessing various solutions and determining the top software for your specific needs. Our proprietary algorythm will give you a fast look at the general rating of Glassix and ScreenConnect. For total quality and performance, Glassix scored 8.6, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Glassix earned 96%, while ScreenConnect earned 96%.
Below it's also possible to verify their characteristics, terms, plans, etc. to determine what program will be more suitable for your needs. An important aspect to assess is if the application allows you to toggle on/off restrictions on different types of users to protect any sensitive company data.
In case you you want to quickly find the top Customer Support Software according to our review team we advise you try out these services: Zendesk, Freshdesk Omni, Freshdesk.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as functionalities and customer support level are pricing packages given by Glassix and ScreenConnect. Although cost should not be a deciding element it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be matched with your team size and painlessly scaled up when your business develops. You should be certain you don’t pick packages that include complex features that you won’t find useful and always try to get in touch with the vendor directly as big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with Glassix and ScreenConnect.
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