What is better Glassix or Zendesk? If you’re having a difficult time selecting the best Customer Support Software product for your situation, we suggest that you compare and contrast the available software and discover which one offers more benefits. For example, here you can review Glassix (overall score: 8.6; user rating: 96%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current situation. Working with a clear table to match their features will significantly improve the chances of obtaining the appropriate product for your company. Take a closer look at other factors of the software like if it’s easy to use, adaptability, scalability, and pricing plans.
In the event you would like to quickly locate the best Customer Support Software according to our review team we advise you check out the following services: Freshdesk, Zendesk, Freshdesk Omni.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as features and customer support quality are pricing plans made available by Glassix and Zendesk. Even though price should not be the only aspect it’s without a doubt a key thing to think about. You should expect a flexible pricing package that can be adjusted to your company size and easily scaled up when your business develops. You should be certain you don’t pick plans that include advanced tools that you won’t use and always make an effort to contact with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and offers a solid overview of what it’s like to work with Glassix and Zendesk.
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