What is better Glassix or Kayako? You can use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, Glassix attained 8.6 points, while Kayako received 9.0 points. At the same time, for user satisfaction, Glassix scored 96%, while Kayako scored 95%.
Details about their unique elements, tools, supported platforms, customer service, etc. are given below to help you get a more accurate review. Don’t forget to choose only the tools your business requires so as not to waste resources for functions that are unnecessary.
We know that not all companies have enough time to examine a wide range of various services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
If you are still having second thoughts about which app will perform best for your business it may be a good idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular each service is and how large is its online presence. For example, in case of Facebook Glassix has 1600 likes on their official profile while Kayako profile is liked by 10897 people.
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