What is better Glassix or contactSPACE? You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, Glassix received 8.6 points, while contactSPACE received 8.0 points. At the same time, for user satisfaction, Glassix scored 96%, while contactSPACE scored 100%.
Specifics of their characteristics, tools, supported platforms, customer service, etc. are provided below to provide you with a more versatile comparison. Don’t forget to choose only the functions your company needs to avoid wasting money for functions that you won’t be using.
Users who don't have much time or could use a Customer Support Software advice from our experts might want to examine these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Every time you pick a service that you believe will be an actual asset for your business you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently personal experience with the product may be different, depending on your own preferences and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate overview of how real users of Glassix and contactSPACE rate their experience with the app. Our system is built around advanced analysis of product appearances on other websites, social networks as well as blogs, so you will obtain a comprehensive and reliable overview of what other clients think about each service. In this example Glassix has a total satisfaction rating at 96% while for contactSPACE 100% of people say they had a positive experience with it.
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