What is better Genesys Cloud or GoBrunch? The perfect Customer Support Software is a solution that can tackle your company’s specific requirements. It’s easy to identify which option works really with your enterprise if you compare several products before you decide which one is the best.
For example, Genesys Cloud and GoBrunch are scored at 9.0 and 8.0, respectively, for overall quality and performance. Likewise, Genesys Cloud and GoBrunch have a user satisfaction rating of 93% and 99%, respectively, which shows the general satisfaction they get from customers. Even better, talk to an existing client of the software and solicit their comments about the solution in question.
Those of you who don't have much time or need a Call Center Software advice from our experts might want to investigate these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
All the data, details and reviews that we provided in this comparison were gathered from official company pages, promotional materials available online, actual experience from real customers as well as our individual everyday use of every service by an expert. We pay a lot of attention to comprehensively analyze every app, so we not only analyze it on our own, but we also compare our results with experiences of other users from the SaaS community.
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