What is better GoBrunch or ScreenConnect? We are here to streamline the process of comparing Customer Support Software products for you. In particular, on this page you can examine the overall performance of GoBrunch (8.0) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: GoBrunch (99%) vs. ScreenConnect (96%).
What’s more, lexamine their features thoroughly to determine which product can better tackle your company’s needs. Generally, any B2B software must let you to immediately see the big picture, at the same time giving you quick access to the details.
We realize that not all people have enough time to scrutinize dozens of different services, so we prepared a list of suggestions that you may find useful. Our top selections for the Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you research various Customer Support Software software you shouldn’t simply look at their features list and provided pricing packages. Keep in mind the product must be matching your standards and business so the more flexible their offer the better. Check what OSes are supported by GoBrunch and ScreenConnect and ensure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, because this may be a key element for many companies.
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