What is better Freshservice or bpm'online service? We are here to improve the whole process of reviewing Help Desk Software products for you. In particular, on this page you can examine the overall performance of Freshservice (9.4) and compare it with the overall performance of bpm'online service (8.6). You can also match their overall user satisfaction rating: Freshservice (97%) vs. bpm'online service (100%).
Furthermore, research their services thoroughly to determine which product can better deal with your company’s needs. In general, any business solution has to let you to immediately view the big picture, at the same time allowing you quick access to the details.
People who want to save some time or could use a IT Service Software advice from our experts may want to take a look at these top choices for the current year: Freshservice, Zendesk, LiveAgent.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
You should pay attention to the fact that while both Freshservice and bpm'online service may have an outstanding set of features every solution could be designed for a different business size. If you are comparing features you may want to focus on a company size they are catering to. Certain features may scale up well for big enterprises but if you have a small or mid-sized business it’s frequently more sensible to refrain paying for customized functionalities that you might never use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
