What is better Freshservice or ScreenConnect? The ideal Customer Support Software is a solution that can address your company’s unique requirements. It is possible to determine which choice is best suited for your business if you review numerous products before you decide which one is the best.
As an example, Freshservice and ScreenConnect are scored at 9.4 and 9.0, respectively, for overall quality and performance. Similarly, Freshservice and ScreenConnect have a user satisfaction rating of 97% and 96%, respectively, which reveals the general feedback they get from customers. Even better, get in touch with a regular client of the software and ask for their feedback regarding the application in question.
As of now, the leading services in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to simply compare Freshservice and ScreenConnect with one another. Although useful tools, cost and customer comments are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by every solution. In many cases a less popular product may turn out to be a good choice that was a winner of many industry awards such as our Exceptional Customer Support Award which reveals that despite smaller market popularity it’s a significant contender to the products that dominate the market.
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