What is better Freshservice or ScreenConnect? We are here to improve the whole process of reviewing Customer Support Software products for you. For example, on this page you can check the overall performance of Freshservice (9.4) and contrast it with the overall performance of ScreenConnect (9.0). You can also match their overall user satisfaction rating: Freshservice (97%) vs. ScreenConnect (96%).
Similarly, you can read their services carefully to determine which product can better address your company’s requirements. In general, any B2B software has to let you to immediately view the big picture, all the while giving you quick access to the details.
Users who don't have much time or could use a IT Service Software suggestion from our experts might want to take a look at these top choices for this year: Freshservice, LiveAgent, Zendesk.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The products examined on this page are only a small sample of our entire Customer Support Software category and you should remember that there could be better options available. If you would like to make sure you make the best possible choice for your team we definitely urge you to try out more services first. You can also consider to consult our top 10 Customer Support Software list to see which solutions are currently the best ones and leaders in the market.
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