What is better Freshservice or Salesforce CRM? If you want to have a convenient way to find out which CRM Software product is better, our unique algorythm gives Freshservice a score of 9.4 and Salesforce CRM a score of 9.7 for total quality and performance. At the same time, Freshservice is rated at 97%, while Salesforce CRM is rated N/A% for their user satisfaction level.
You can also compare their product details, such as functions, tools, options, plans, pricing, and others. Check if the application allows you to customize some of its funnels to ensure the software fits your own business processes.
As of now, the most significant solutions in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
No CRM Software will manate to cater to all the requirements of a business. While main functionalities of Freshservice and Salesforce CRM are obviously a priority you should also carefully analyze the integrations offered by a given app. Very often you will already be working with other types of B2B software in your company and it’s much wiser to choose solutions that integrate well with each other. With that approach you can ensure a smooth transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one product and the other.
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