Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
- 2 agents for 6 months
- Ticket Dispatch: Automatically assign tickets to the right agents
- Knowledge Base: Create a self-service portal for your customers
- Ticket Trend Report: Analyze ticket patterns and improve support
- Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
- Freshdesk Command Centre – Unified workspace
- Ticketing
- Customer portal and knowledge base
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
- Standard reports and real-time dashboards
Security, routing, SLA:
- Role-based access control
- SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
Omnichannel helpdesk:
- Everything in Freshdesk Omni Growth plus
- Multilingual helpdesk
- Assignment (IntelliAssign, load-based, round robin)
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Omni Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Omni Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
- Free 14-day trial
Omnichannel helpdesk:
- Everything in Freshdesk Omni Pro plus
- Skill-based assignment
Freddy AI:
- Everything in Freshdesk Omni Pro
- AI Insights – Proactive insights, Converstional insights
Analytics:
- Everything in Freshdesk Omni Pro plus
- Custom object analysis
Self-service:
- Everything in Freshdesk Omni Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Omni Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
Analytics:
- OOB analytics and standard reports
Self-service:
- Knowledge base
Security, routing, SLA:
- Role-based access control
- SSO
- Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Growth plus
- Collaborators
- Multilingual help desk
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Pro
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Everything in Freshdesk Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Easy Adding Prospects And Contacts
- Activities & Follow-Up List
- Saving Files
- Adding Pipelines With Weighted Revenue
- Integration To Activecampaign For Email Marketing
- Logging Progress Of Sales Activities
- Pipeline Forecasting / Cash-Flow Forecasting Dashboard For The Next 12 Months
- Manage Contacts On Lists
- Sync Contacts To Outlook And Google Contacts
- Easy Conversion Of A Pipeline To A Project
- Easy Adding Projects & Tasks
- Follow-Up On Tasks Assigned -> Hours Allocated -> Hours Used
- Collaboration With Team Members And Get Instant Notifications
- Saving Files To Projects And Comment On Them
- Upload Briefings To Ensure All Team Members Knows What To Do
- Create Great Looking Price Quotes And Invoices That Can Be Emailed To The Client
- Add All Cost Elements To The Project
- Integration To Email And Calendar (Outlook And Gmail)
- Request Supplier Quotes And Create Purchase Orders
- Create Gantt Charts And Link Tasks (Bindings)
- Collaborate With Your Client Through The Client Portal
- Follow-Up On Client/Project/Employee Profitability
- Traffic Views For Resource Planning Including Calendar View
- Really Easy Time Sheet/Expense Entry On Iphone & Ipad App
- Start & Stop Timer
- Chart Of Accounts And Easy Journal Entry
- 21 Built-In Dimensions + 10 Custom Defined Dimensions
- General Ledger Imports
- Automatic Posting Of Project Related Costs To System Accounts
- Accounts Payable & Accounts Receivable With Balance Ageing
- Cheque Cutting And Bank Integration
- Intelligent OCR Supplier Invoice Scanning And Electronic Approval
- Flexible Customizable Finance Reports
- Accounts Receivable Due Invoices Reminder
- Accounts Receivable Interest Calculation
- Bank Reconciliation
- Multi-Company, Multi-Currency And Inter-Company Transactions/Settlement
- Flexible Accounting Period Control
- Financial Budgets
- Numerous Data Exports
- Flexible Sales Tax And Vat Setup
- Sox Compliant
- Subscription Module For Automatic Billing
- Credit Card Integration For Expense Entries
- Numerous Views For Controlling And Follow-Up
- Business Intelligence, Dashboard & Report Writer Add-On
Pricing Info
WorkBook offers a very flexible pricing scheme that enables you to choose modules and add-ons that will suit your company or your role. Basic plan starts at $19 per user per month (30 users minimum) and includes the following features:
- Timesheet
- Unlimited customers and projects
- Collaboration features
- File sharing
Advanced tools such as Invoicing and Billing, Resource Planning and Gantt Charts, Price Quotes, etc. can be added for an additional cost.
Integrations
WorkBook supports integrations with the following business applications:
- ActiveCampaign
- Google Drive
- SAP Financials OnDemand
- Email Archiving
- Microsoft Dynamics NAV in the Cloud
- Microsoft Dynamics AX
- Dropbox
- Replicon Professional Services Automation Software
- Microsoft Business Solutions
- Google Mail and Calendar
- Microsoft Outlook
- MagPeople
- Dynamis AI
- Readsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JWT, Veritas, DDB, McCann WorldGroup, BBDO
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
WorkBook is a grown-up software suite for project and resource management, CRM and accounting.
Company Email
Contact No.
Company's Address
Teglværksgade 37, 2100 Copenhagen, Denmark
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All the data, details and reviews that we offered in this analysis were gathered from official vendor pages, promotional content available online, real-life experience from real customers as well as our own direct use of each app by a professional reviewer. We put a lot of effort to comprehensively analyze each service, as a result we not only examine it on our own, but we also correlate our results with opinions of other users from the B2B community.
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