What is better Freshdesk or JobNimbus? When selecting the right Project Management Software for your organization our recommendation is that you examine the functions, prices, along with other essential information about the product and vendor. Here, you can examine the similarities and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and JobNimbus (overall score at 8.5 and user satisfaction at 94%).
It's also possible to examine their particulars elements, like features, plans, pricing, conditions, etc. What is more, read the terms closely for information on hidden fees, including, setup fees, independent customer service, upgrade fees, disk space fees, and others.
People who are pressed for time or could use a Customer Support Software suggestion from our team might want to examine these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
2 agents for 6 months
Ticket Dispatch: Automatically assign tickets to the right agents
Knowledge Base: Create a self-service portal for your customers
Ticket Trend Report: Analyze ticket patterns and improve support
Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
Freshdesk Command Centre – Unified workspace
Ticketing
Customer portal and knowledge base
Freddy AI:
AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
Standard reports and real-time dashboards
Security, routing, SLA:
Role-based access control
SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Omni Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Omni Growth plus
Business hours
Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
Free 14-day trial
Omnichannel helpdesk:
Everything in Freshdesk Omni Pro plus
Skill-based assignment
Freddy AI:
Everything in Freshdesk Omni Pro
AI Insights – Proactive insights, Converstional insights
Analytics:
Everything in Freshdesk Omni Pro plus
Custom object analysis
Self-service:
Everything in Freshdesk Omni Pro plus
Approval workflow
Flexible knowledge base hierarchy
Security, routing, SLA:
Everything in Freshdesk Omni Pro plus
Agent shifts
JWT authentication
Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
Ticketing
Shared inbox
Threads and tasks
Customer portal
Analytics:
OOB analytics and standard reports
Self-service:
Knowledge base
Security, routing, SLA:
Role-based access control
SSO
Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Growth plus
Collaborators
Multilingual help desk
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Growth plus
Business hours
Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Pro
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
JobNimbus is a feature-rich CRM and project management solution that is mainly used by construction companies and SMBs. It lets managers organize tasks through its customizable boards and drag-and-drop interface. Contacts are profiled, stored, and designated per project, with the communication tracked by the software. Meanwhile, tasks are automatically populated into a built-in calendar, with notifications sent via mobile and email.
You should note that even though both Freshdesk and JobNimbus may have an excellent array of features every app could be designed for a different company size. If you are studying different apps you may want to give some attention to a business size they are aimed at. Specific features might scale up well for large enterprises but if you run a small or medium business it’s often more sensible to stay away from paying for complex features that you might never have a chance to use.
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