Compare Freshdesk vs. GigyaIf you need a competent Customer Support Software product for your enterprise you should take time to examine several solutions. It doesn’t have to be challenging, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can check Freshdesk’s overall score of 9.8 and compare it against Gigya’s score of 7.5; or Freshdesk’s user satisfaction level at 100% versus Gigya’s 97% satisfaction score. The assessment can help you spot the pros and cons of each application, and decide which one matches your requirements better. Beyond the main features, the software that is easy to understand and use is always the better option. We are aware that not all businesses have the time to examine a large number of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Gigya supports integrations with the following business systems and applications:
|+1 (866) 832-3090||650-353-7230|
|List of Features|
List of Features
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Pepsi, Red Bull, Toyota|
|Learn more about Freshdesk pricing||Learn more about Gigya pricing|
|Types of Support|
Types of Support
| 311 California street,|
San Francisco, CA 94104
|Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043|
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises|
|English, Dutch, Polish, Turkish, Swedish||English|
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You don’t want exclusively a wide set of useful tools and scalable pricing from a popular Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to make sure that when you have any questions about Freshdesk or Gigya, or you struggle with some problems, or maybe you’ll want to request a specific update or feature useful to your company you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to enjoy personal training or at least a knowledge base you can use.