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Compare Freshdesk vs. Gigya

If you need a competent Customer Support Software product for your enterprise you should take time to examine several solutions. It doesn’t have to be challenging, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can check Freshdesk’s overall score of 9.8 and compare it against Gigya’s score of 7.5; or Freshdesk’s user satisfaction level at 100% versus Gigya’s 97% satisfaction score. The assessment can help you spot the pros and cons of each application, and decide which one matches your requirements better. Beyond the main features, the software that is easy to understand and use is always the better option. In case you you want to quickly decide on the top Customer Support Software according to our experts we recommend you take a look at one of these products: Salesforce Essentials, Freshdesk, Zendesk.
Product

Freshdesk

VS

Gigya

VS

Freshdesk screenshot Gigya screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

7.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Complete Review

Complete Review

Product Info

Product Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Useful Links
Pricing Info

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.

Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Gigya supports integrations with the following business systems and applications:

  • Acquia
  • Adobe AudienceManager
  • Adobe Omniture
  • Akismet
  • The Appreciation Engine
  • Baynote
  • Blueconic
  • Bluehornet
  • BlueKai
  • Bronto
  • CalmSea
  • Certona
  • Constant Contact
  • Convio
  • Core Audience
  • Coremetrics
  • CrowdRiss
  • DemandWare
  • Dis.cuss.it
  • Disqus
  • DoubleClick
  • Drupal
  • eDialog
  • eloqua
  • emarsys
  • ExactTarget
  • Experian
  • ExpressionENgine
  • FileMobile
  • Fun Mobility
  • Google
  • Hubspot
  • Hybris Software
  • Informatics
  • Intent
  • ir.deto
  • Jive
  • Kevy
  • KISSmetrics
  • Knotice
  • xKrux
  • Listrak
  • Livefyre
  • LivePerson
  • Lotame
  • Magento
  • Marketi
  • MZinga
  • MailChimp
  • Maxymiser
  • Micros Retail
  • Wordpress
  • Webtrends
  • IBM WebSphere
  • Unica
  • Urban Airshop
  • Usablenet
  • TagMan
  • Trulioo
  • TunTo
  • Umbek
  • Tableau
  • Shopify
  • Smartify
  • Socure
  • StrongView
  • Scene7
  • Selligent
  • SendGrid
  • SailThru
  • Salesforce
  • SilverPop
  • SiteCore
  • RichRelevance
  • Relevant
  • Responsys
  • RapidEngage
  • Oracle
  • Oracle ATG
  • Push.io
  • RadiumOne
  • NinjaMetrics
  • Ooyala
  • Olapic
  • NetSuite
  • Mollom
  • MPP
  • MyBuys
  • Netino
Phone No.

Phone No.

+1 (866) 832-3090 650-353-7230
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Gigya FEATURES

  • Social Login
  • Registration-as-a-Service
  • Single Sign-On
  • Social Plugins
  • Gamification
  • Identity Storage
  • Identity Access
  • Identity Compliance
  • SocialSync™
  • NEXUS Partner Ecosystem
  • Consumer Insights
  • iRank
  • Analytics
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Email Address

Email Address

support@freshdesk.com support@gigya.com
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Pepsi, Red Bull, Toyota
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Gigya pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
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QUICK LINKS

QUICK LINKS

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You don’t want exclusively a wide set of useful tools and scalable pricing from a popular Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to make sure that when you have any questions about Freshdesk or Gigya, or you struggle with some problems, or maybe you’ll want to request a specific update or feature useful to your company you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to enjoy personal training or at least a knowledge base you can use.