Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
sales@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
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All the data, information and reviews that we shared in this comparison were taken from official company websites, advertising content available online, real-life experience from real customers as well as our individual hands-on use of each product by a professional reviewer. We pay a lot of attention to extensively test every service, as a result we not only test it on our own, but we also match our findings with opinions of other users from the B2B community.
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