Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Over 15 customizable templates for pages
- Videos, images, and GIFs for pages
- In-line and page comments
- Categories
- Structured page trees
- Search feature
- Joint editing
- @mentions for team members
- Organization-wide controls
- Streamlined user login
- Disaster recovery
- Comprehensive data backups
- Data redundancy
- Site governance capabilities
- Unlimited cloud storage
- Advanced admin permissions
- Data encryption
- GDPR compliance and Privacy Shield
- Self-managed solutions
- Disaster recovery
- Read-only mode for users
- Intelligent load distribution
- Dedicated support team
Pricing Info
Confluence is available at a wide variety of pricing plans.
Cloud Plans
Free
- Up to 10 users
- Unlimited spaces and pages
- Macros
- Structured page tree
- Page versioning
- Best practice template library
- Apps and integrations
- 2 GB file storage
- Community support
Standard – $5/user/month
- Up to 5,000 users
- All Free features
- Page and space permissions
- Anonymous access
- Audit logs
- 250 GB file storage
- 9–5 Standard support
Premium – $10/user/month
- Up to 5,000 users
- All Standard features
- Admin key
- Analytics
- Inspect permissions
- Copy space permissions
- 99.9% uptime SLA
- Unlimited storage
- 24/7 Premium support
Self-managed Plans
Server – $10 for 10 users (one-time payment)
- Complete control of your environment
- Single server deployment
- Perpetual license + free year of maintenance
Data Center – $15,000/year for 500 users
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
- JIRA
- Brikit Theme Press
- SharePoint Connector
- Ad hoc workflows
- Ink File Picker
- Balsamiq
- Gliffy
- draw.io
- Refined
- Google Drive
- Google Docs
- Comala
- Cenote Locpoint
- Trello
- OneDrive
- Office 365
- Navitabs
- PocketQuery
- GoEdit
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
Company Email
Contact No.
Company's Address
Level 6, 341 George St
Sydney, NSW 2000,
Australia
Atlassian Confluence Comparisons
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In the event you are still having doubts about which product will be best for your business it might be a sound idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular a given software is and how wide is its online presence. For instance Freshdesk Twitter profile has currently 17901 followers. At the same time Atlassian Confluence Twitter is followed by 21704 users.
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