What is better Freshdesk Omni or Kommunicate? Finding the best Customer Support Software for your business is vital to increasing your company’s effectiveness. In our platform, you can easily review various solutions to see which one is the most suitable software for your needs. Here you can match Freshdesk Omni vs. Kommunicate and examine their overall scores (9.7 vs. 8.7, respectively) and user satisfaction rating (100% vs. 96%, respectively).
You can also study the specifics of pricing, terms and conditions, plans, capabilities, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to add/remove features and price terms to address your sales growth or lack of it.
Our team put a lot of effort to review all popular Customer Service Software solutions offered out there, but among them these three deserved our special attention: Freshdesk Omni, Salesforce Service Cloud, Freshdesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
No Customer Support Software will manate to cater to all the needs of a business. Even though core features of Freshdesk Omni and Kommunicate are obviously a priority you should also thoroughly examine the integrations supported by a given product. In many cases your team will already be using various kinds of SaaS software in your company and it’s much more beneficial to opt for products that integrate well with one another. With that approach you can ensure a reliable transfer of data between your teams and apps, which can significantly reduce time wasted on migrating between one product and the other.
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