What is better Freshdesk Messaging or Salesforce Community Cloud? When scouting for the proper Collaboration Software for your business it is recommended that you assess the features, rates, along with other important info about the product and vendor. Here, you are able to see the parallels and disparities between Freshdesk Messaging (overall score at 9.2 and user satisfaction at 96%) and Salesforce Community Cloud (overall score at 9.0 and user satisfaction at 100%).
It's also possible to look at their unique details, like functions, plans, rates, terms and conditions, etc. What is more, analyze the terms thoroughly for information on extra charges, including, installation, independent customer service, upgrade fees, cloud storage fees, and others.
We did our best to review all popular Live Chat Software products available out there, but among them these three caught our special attention: Vision Helpdesk, Pipedrive, Zendesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
It may not always be sufficient to just compare Freshdesk Messaging and Salesforce Community Cloud against one another. Although reliable features, pricing plans and user comments are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards won by every solution. Very often a less dominant app may turn out to be an excellent choice that was a winner of many SaaS awards such as our Experts’ Choice Award which reveals that despite limited market presence it’s a significant rival to the apps that dominate the market.
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