What is better Freshdesk Contact Center or contactSPACE? There is a wide range of Customer Support Software products in the market today. The simplest way to find out which app fits your needs best is to evaluate them side by side. For example, here you can review Freshdesk Contact Center and contactSPACE for their overall score (9.2 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
It’s also possible to compare their functions and pricing conditions along with other helpful information below. When matching products make sure to analyze their related capabilities and mark their differences to have a clearer picture of both deals. Likewise, keep in mind to check non-core issues including security, backup, usability, and customer service.
We are aware that not all people have the time to scrutinize a wide range of various products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Every time you pick a app that you believe will work best for your business you shouldn’t just limit yourself to what reviewers have to say about it. In many cases personal experience with the product may change, depending on specific goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how real users of Freshdesk Contact Center and contactSPACE estimate their experience with the solution. Our system is built around detailed analysis of product appearances on other sites, social networks and blogs, so you will receive a comprehensive and credible landscape of what other customers think about each product. In this case Freshdesk Contact Center has a total satisfaction rating at 100% while for contactSPACE 100% of users say they had a positive experience with it.
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