Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Easy Data Gathering
- Import from Spreadsheets
- Capture, Edit, Link, and Connect Information
- Rich and Flexible Modelling
- Graphical Modelling
- Flexible Model Type Definitions
- Unlimited Graphical Modelling Notations
- Supports Common Modelling Standards
- Visualize Information
- Auto Generated Graphical Views
- Generate Composite Documents
- Tailor-Made Custom Views
- Flexible Information Concepts
- Applied Solution Meta Models
- Industry Model Library
- Easily Apply Changes To Meta Models
- Sharing and Output
- Pre-Packaged or Tailor-Made Reports
- Browser-Besed Outputs and CSV File Exports
- Easy To Deploy and Access
Pricing Info
Pricing Info
EVA Netmodeler offers a single enterprise pricing plan which allows you to either deploy it as a SaaS solution in the cloud or as an in-house tool hosted on your own server. The plan is available through a monthly subscription, and the pricing varies depending on the number of named users within your organization. You also have the option to purchase a peconfigured applied solution tailored to your own professional or business needs. Training and professional services are available as well. Here are the details:
Software Base Licenses
Software As A Service Option
- Starts at $100/named user/mo.
- Using EVA Netmodeler’s cloud-based deployment (Software as a Service) option means you don’t need to worry about configuring tools, system administration and maintenance, updates, security or technical infrastructure.
- The setup costs and support are bundled, so there is one simple monthly charge.
- Graphical Modelling is done via a cross-platform desktop application available for Windows, Mac, and Linux environments.
In-House Hosted Option
- Starts at $100/named user/mo.
- If you prefer, or are legally obliged to, you can host EVA Netmodeler on your own in-house server. In this case you need only commodity infrastructure (including web server, operating system and database).
The License Includes:
- Full Platform Capability, including Web Front-ends, Standard Views and Graphical Modeller
- Free Admin User Account
- 10 Read Only Users
- Product Support – Only Installation and Errors, Not Usage
- Online Documentation
- Hosting
- Daily Backups at Repository / Directory Level
- Security Certificate
Applied Solutions (Optional)
- Applied Solutions jump-start and accelerate value delivery from your modelling, analysis and knowledge management initiatives. Rather than starting from scratch, you have the option to acquire pre-configured solutions.
- TOGAF – $2,000 (one-off )
- Inspired Enterprise Architecture – $4,000 (one-off )
- Inspired Business Architecture – $2,000 (one-off )
- Inspired ApplicationArchitecture – $2,000 (one-off )
Professional Services (Optional)
- Help is available to get your Modelling, Analysis and Knowledge Management initiatives underway.
- Please inquire about rates and availability of seasoned professionals from Inspired to provide support in the following areas:
- Meta Model Design
- Data Import/ Export
- Model Type and Notation Design
- Custom View Development
- System Integration
Training (Optional)
- Training courses are available to assist with basic use, modelling, meta modelling and notation design, system and user administration and advanced topics such as API development and integration.
Integrations
Integrations
EVA Netmodeler integrates with the other software solutions from Inspired.org which include the following:
- TOGAF
- Inspired Enterprise Architecture
- Inspired Business Architecture
- Inspired ApplicationArchitecture
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Information Systems Audit and Control Association (ISACA), Dr Anthony Atala - Wake Forest Institute for Regenerative Medicing, Proctor Gamble
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A versatile and flexible knowledge management and reporting, analytics, and modelling platform used by various business professionals to easily gather data and information from spreadsheets and other sources, generate rich and flexible graphical visualizations of information concepts and interdependencies, and accelerate the process of sharing business insights with their colleagues and stakeholders.
Company Email
info@inspired.org
Contact No.
Company's Address
Inspired,org
4-6 Richmond Ave, Pinelands
Cape Town, 7405, South Africa
EVA Netmodeler Comparisons
Popular EVA Netmodeler Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
Every time you research various Knowledge Management Software solutions you shouldn’t simply explore their features list and offered pricing plans. Consider that the solution should be matching your standards and business so the more flexible their offer the better. Check what platforms are supported by EVA Netmodeler and Zendesk and be certain you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, as this may be a key element for many companies.
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