Zoho Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Easy Data Gathering
- Import from Spreadsheets
- Capture, Edit, Link, and Connect Information
- Rich and Flexible Modelling
- Graphical Modelling
- Flexible Model Type Definitions
- Unlimited Graphical Modelling Notations
- Supports Common Modelling Standards
- Visualize Information
- Auto Generated Graphical Views
- Generate Composite Documents
- Tailor-Made Custom Views
- Flexible Information Concepts
- Applied Solution Meta Models
- Industry Model Library
- Easily Apply Changes To Meta Models
- Sharing and Output
- Pre-Packaged or Tailor-Made Reports
- Browser-Besed Outputs and CSV File Exports
- Easy To Deploy and Access
Pricing Info
Pricing Info
EVA Netmodeler offers a single enterprise pricing plan which allows you to either deploy it as a SaaS solution in the cloud or as an in-house tool hosted on your own server. The plan is available through a monthly subscription, and the pricing varies depending on the number of named users within your organization. You also have the option to purchase a peconfigured applied solution tailored to your own professional or business needs. Training and professional services are available as well. Here are the details:
Software Base Licenses
Software As A Service Option
- Starts at $100/named user/mo.
- Using EVA Netmodeler’s cloud-based deployment (Software as a Service) option means you don’t need to worry about configuring tools, system administration and maintenance, updates, security or technical infrastructure.
- The setup costs and support are bundled, so there is one simple monthly charge.
- Graphical Modelling is done via a cross-platform desktop application available for Windows, Mac, and Linux environments.
In-House Hosted Option
- Starts at $100/named user/mo.
- If you prefer, or are legally obliged to, you can host EVA Netmodeler on your own in-house server. In this case you need only commodity infrastructure (including web server, operating system and database).
The License Includes:
- Full Platform Capability, including Web Front-ends, Standard Views and Graphical Modeller
- Free Admin User Account
- 10 Read Only Users
- Product Support – Only Installation and Errors, Not Usage
- Online Documentation
- Hosting
- Daily Backups at Repository / Directory Level
- Security Certificate
Applied Solutions (Optional)
- Applied Solutions jump-start and accelerate value delivery from your modelling, analysis and knowledge management initiatives. Rather than starting from scratch, you have the option to acquire pre-configured solutions.
- TOGAF – $2,000 (one-off )
- Inspired Enterprise Architecture – $4,000 (one-off )
- Inspired Business Architecture – $2,000 (one-off )
- Inspired ApplicationArchitecture – $2,000 (one-off )
Professional Services (Optional)
- Help is available to get your Modelling, Analysis and Knowledge Management initiatives underway.
- Please inquire about rates and availability of seasoned professionals from Inspired to provide support in the following areas:
- Meta Model Design
- Data Import/ Export
- Model Type and Notation Design
- Custom View Development
- System Integration
Training (Optional)
- Training courses are available to assist with basic use, modelling, meta modelling and notation design, system and user administration and advanced topics such as API development and integration.
Integrations
Integrations
EVA Netmodeler integrates with the other software solutions from Inspired.org which include the following:
- TOGAF
- Inspired Enterprise Architecture
- Inspired Business Architecture
- Inspired ApplicationArchitecture
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Information Systems Audit and Control Association (ISACA), Dr Anthony Atala - Wake Forest Institute for Regenerative Medicing, Proctor Gamble
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A versatile and flexible knowledge management and reporting, analytics, and modelling platform used by various business professionals to easily gather data and information from spreadsheets and other sources, generate rich and flexible graphical visualizations of information concepts and interdependencies, and accelerate the process of sharing business insights with their colleagues and stakeholders.
Company Email
info@inspired.org
Contact No.
Company's Address
Inspired,org
4-6 Richmond Ave, Pinelands
Cape Town, 7405, South Africa
EVA Netmodeler Comparisons
Popular EVA Netmodeler Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticketing System
- Call Center Software
- Social Support Software
- Agent Productivity
- Knowledge Base and Forums
- Company-wide Collaboration
- Reporting and Insights
- Help Desk Essentials
Pricing Info
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
- 3 Agents
- Email Inbox & Web-form
- Work Modes
- Customizable Help Center
- Knowledge Base
- Community Forums
- Re-Branding
- Domain Mapping
- Priority SLAs
- Basic Reports
- Agent Dashboards
- Manager Dashboards
- Ticket Overview Dashboard
- The Team Feed
- Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP – Embeddable Self Service
- 24×5 Phone Support
- Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint – Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24×5 Chat Support
- Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
- Live Chat
- Zia – Artificial Intelligence (Beta)
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( ₹300/Light Agent)
Integrations
Zoho Desk integrates with the following business systems and applications:
- Zoho CRM
- Zoho Reports
- Zoho Projects
- Zoho Creator
- Salesforce
- Microsoft
- Customer Thermometer
- Twilio
- G Suite
- RingCentral
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Zoho Desk Comparisons
Popular Zoho Desk Alternatives
In case you continue having doubts about which software will work best for your company it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular every software is and how wide is its online presence.For example, if you look at EVA Netmodeler LinkedIn account you’ll see that they are followed by 0 users. In case of Zoho Desk the number of followers on their LinkedIn page is 47295.
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