What is better EVA Netmodeler or Zoho Desk? Different companies demand different types of Knowledge Management Software. To understand well which service meets your requirements, think of comparing various alternatives feature by feature including their terms and prices. Similarly, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: EVA Netmodeler (6.7) vs. Zoho Desk (9.0) for overall quality and efficiency; EVA Netmodeler (N/A%) vs. Zoho Desk (100%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better option for your company. One simple but effective way is to list the strengths and weaknesses of both services next to each other and check which app is better.
In case you you have to quickly identify the optimal Knowledge Management Software according to our experts we suggest you examine these services: ServiceNow Knowledge Management, Zendesk, Zendesk.
EVA Netmodeler offers a single enterprise pricing plan which allows you to either deploy it as a SaaS solution in the cloud or as an in-house tool hosted on your own server. The plan is available through a monthly subscription, and the pricing varies depending on the number of named users within your organization. You also have the option to purchase a peconfigured applied solution tailored to your own professional or business needs. Training and professional services are available as well. Here are the details:
Software Base Licenses
Software As A Service Option
Starts at $100/named user/mo.
Using EVA Netmodeler’s cloud-based deployment (Software as a Service) option means you don’t need to worry about configuring tools, system administration and maintenance, updates, security or technical infrastructure.
The setup costs and support are bundled, so there is one simple monthly charge.
Graphical Modelling is done via a cross-platform desktop application available for Windows, Mac, and Linux environments.
In-House Hosted Option
Starts at $100/named user/mo.
If you prefer, or are legally obliged to, you can host EVA Netmodeler on your own in-house server. In this case you need only commodity infrastructure (including web server, operating system and database).
The License Includes:
Full Platform Capability, including Web Front-ends, Standard Views and Graphical Modeller
Free Admin User Account
10 Read Only Users
Product Support – Only Installation and Errors, Not Usage
Online Documentation
Hosting
Daily Backups at Repository / Directory Level
Security Certificate
Applied Solutions (Optional)
Applied Solutions jump-start and accelerate value delivery from your modelling, analysis and knowledge management initiatives. Rather than starting from scratch, you have the option to acquire pre-configured solutions.
Help is available to get your Modelling, Analysis and Knowledge Management initiatives underway.
Please inquire about rates and availability of seasoned professionals from Inspired to provide support in the following areas:
Meta Model Design
Data Import/ Export
Model Type and Notation Design
Custom View Development
System Integration
Training (Optional)
Training courses are available to assist with basic use, modelling, meta modelling and notation design, system and user administration and advanced topics such as API development and integration.
EVA Netmodeler integrates with the other software solutions from Inspired.org which include the following:
TOGAF
Inspired Enterprise Architecture
Inspired Business Architecture
Inspired ApplicationArchitecture
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Information Systems Audit and Control Association (ISACA), Dr Anthony Atala - Wake Forest Institute for Regenerative Medicing, Proctor Gamble
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A versatile and flexible knowledge management and reporting, analytics, and modelling platform used by various business professionals to easily gather data and information from spreadsheets and other sources, generate rich and flexible graphical visualizations of information concepts and interdependencies, and accelerate the process of sharing business insights with their colleagues and stakeholders.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
In case you continue having doubts about which software will work best for your company it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular every software is and how wide is its online presence.For example, if you look at EVA Netmodeler LinkedIn account you’ll see that they are followed by 0 users. In case of Zoho Desk the number of followers on their LinkedIn page is 47295.
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