Compare HP Service Manager vs. eStreamDesk Helpdesk

With various functionalities, pricing, details, and more to compare, finding the right Help Desk Software for your firm is tough. But by using our system, it's easy to match the characteristics of eStreamDesk Helpdesk and HP Service Manager including their general score, respectively as: 6.7 and 8.3 for overall score and 99% and 84% for user satisfaction. You can also review them feature by feature and find out which application is a better fit for your enterprise. Keep in mind to use a free trial first before getting a plan to experience how the solution works in practical situations. Those of you who want to save some time or want a Help Desk Software advice from our experts might want to try out these top choices for the current year: Zendesk, Samanage, Freshdesk.
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HP Service Manager

VS

eStreamDesk Helpdesk

VS

HP Service Manager screenshot eStreamDesk Helpdesk screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

84% ?

Client Experience

99% ?

Price

Price

by quote

$29

Pricing Type

Pricing Type

Quote-based Monthly payment
Complete Review

Complete Review

Overview

Overview

HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
Provides great experience for your helpdesk team across the customer relationship spectrum
Quick Links
OS Supported

OS Supported

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Email Address

Email Address

support@estreamdesk.com
Customer Support

Customer Support

Phone Live Support
Ticket
Live Support
Ticket Training
Pricing Info

Pricing Info

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Company's Address

Company's Address

3000 Hanover St.
Palo Alto
California
94304-1112
United States
45th Alexandrovska Ruse, 7000 Bulgaria
Languages

Languages

English English, China, Germany, India
Pricing Details

Pricing Details

Learn more about HP Service Manager pricing Learn more about eStreamDesk Helpdesk pricing
Available Integrations

Available Integrations

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • IBM RTC
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Features

Features

HP Service Manager FEATURES

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Popular Clients

Popular Clients

Tunisie Electronique, HEMIT, University of Pretoria
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+1-800-633-3600
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QUICK LINKS

QUICK LINKS

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You shouldn’t expect just a wide range of functionalities and flexible pricing from a popular Help Desk Software. Almost as essential as core features is a top-notch customer support. You want to ensure that if you have any questions about eStreamDesk Helpdesk or HP Service Manager, or you run into a problem, or perhaps you’ll need to ask for a specific update or feature beneficial to your team you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can enjoy personal training or at least an FAQ you can use.