What is better Engage or Kommunicate? If you want a competent Customer Support Software product for your business you need to take time to assess a wide range of solutions. It doesn’t have to be complex, and can be as simple as matching their features in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can find Engage’s overall score of 7.6 and compare it against Kommunicate’s score of 8.7; or Engage’s user satisfaction level at 99% versus Kommunicate’s 96% satisfaction score.
The evaluation can help you find out the pros and cons of each service, and decide which matches your requirements better. Aside from the robust features, the software that’s simple to grasp and use is always the better product.
Currently, the most significant services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
Company Email
hello@engage.co
Contact No.
Company's Address
Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
You shouldn’t count on just a broad array of functionalities and flexible pricing from a well-known Customer Support Software. Almost as essential as key features is a quality customer support. You want to guarantee that when you have any questions about Engage or Kommunicate, or you run into a problem, or maybe you’ll need to ask for a certain update or feature useful to your business you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can enjoy personal training or at the very least a knowledge base you can use.
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