What is better Engage or ScreenConnect? Today’s businesses need the top Customer Support Software product to stay competitive. On this page we help you with buying the right software, by allowing you to examine Engage and ScreenConnect down to the very details of their individual features.
You can also examine our general scoring values, which rate the software all round quality and performance. Engage got a 7.6 score, while ScreenConnect has a score of 9.0. Likewise, you may compare their general user satisfaction rating: 99% (Engage) against 96% (ScreenConnect). Keep in mind to select the solution that best answers your most crucial needs, not the solution with a lot of features.
In case you you would like to quickly identify the best Customer Support Software according to our review team we advise you try out these products: Freshdesk, Zendesk, Freshdesk Omni.
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
Company Email
hello@engage.co
Contact No.
Company's Address
Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you pick a software that you believe will work best for your company you shouldn’t just limit yourself to what reviewers have to say about it. In many cases individual experience with the product will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you an immediate impression of how real users of Engage and ScreenConnect rate their contact with the product. Our algorithm is built around advanced analysis of product appearances on other sites, social media and blogs, so you are going to get a full and reliable landscape of what other people think about each product. In this case Engage got a total satisfaction rating at 99% while for ScreenConnect 96% of people say they had a positive experience with it.
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