What is better Engage or ScreenConnect? If you want to have a convenient way to learn which Customer Support Software product is better, our proprietary method gives Engage a score of 7.6 and ScreenConnect a score of 9.0 for all round quality and performance. Furthermore, Engage is rated at 99%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also review their product details, including functions, tools, options, plans, costs, and much more. Check if the software lets you to customize a few of its workflows to ensure the software matches your own business procedures.
In case you you would like to quickly identify the best Customer Support Software according to our review team we advise you try out these products: Freshdesk, Zendesk, Freshdesk Omni.
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
Company Email
hello@engage.co
Contact No.
Company's Address
Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as functionalities and customer support quality are pricing options given by Engage and ScreenConnect. While pricing should not be the only aspect it’s without a doubt an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your company size and effortlessly scaled up every time your team grows. Be sure that you don’t choose pricing plans that have complex tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to spend any money and provides you with a practical overview of what it’s like to work with Engage and ScreenConnect.
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