What is better Engage or Vivantio? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is better for your company. For overall product quality, Engage earned 7.6 points, while Vivantio received 8.4 points. At the same time, for user satisfaction, Engage scored 99%, while Vivantio scored 93%.
Details about their characteristics, tools, supported platforms, customer support, and more are provided below to help you get a more precise assessment. Remember to choose only the features your business requires so you don’t waste cash for tools that you won’t be using.
Our experts made sure to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
Company Email
hello@engage.co
Contact No.
Company's Address
Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t count on only a wide array of functionalities and flexible pricing from a reliable Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about Engage or Vivantio, or you run into a problem, or perhaps you’ll need to ask for a certain revision or functionality beneficial to your team you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can enjoy personal training or at the very least an FAQ you can use.
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