What is better eDesk or Wix Answers? Getting the right Help Desk Software product is as straightforward as evaluating the solid and weaker characteristics and terms offered by eDesk and Wix Answers. Here it's also possible to match their general scores: 8.0 for eDesk vs. 8.9 for Wix Answers. Or you can check their general user satisfaction rating, 100% for eDesk vs. 100% for Wix Answers.
We suggest that you take some time to examine their differences and determine which one is the better alternative for your company. Moreover. don’t forget to take into account your company’s or industry’s special situation, for instance, a multilingual solution for a global staff or a mobile platform to help you work away from your office.
We did our best to review all popular Help Desk Software solutions offered out there, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
You should pay attention to the fact that while both eDesk and Wix Answers may offer a top quality array of features each solution could be designed for a different company size. If you are analyzing various solutions you may want to focus on a company type they are meant for. Specific elements could scale up with no problem for big enterprises but if you run a small or mid-sized business it’s frequently more sensible to refrain paying for complex functionalities that you might never actually use.
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