What is better EasyVista or ManageEngine ServiceDesk Plus? Buying the ideal Help Desk Software product is all about evaluating various solutions and identifying the top application for your specific needs. Our exclusive algorythm gives you a quick look at the general rating of EasyVista and ManageEngine ServiceDesk Plus. For all round quality and performance, EasyVista scored 7.8, while ManageEngine ServiceDesk Plus scored 8.7. On the other hand, for user satisfaction, EasyVista earned 100%, while ManageEngine ServiceDesk Plus earned 100%.
Below it's also possible to check their functionalities, terms, plans, etc. to determine what program will be more appropriate for your company. One critical aspect to evaluate is if the application can toggle on/off limitations on various types of users to limit the exposure of any critical company data.
People who don't have much time or could use a Help Desk Software advice from our experts might want to try out these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Every time you select a solution that you think will work best for your company you shouldn’t just focus on what experts have to say about it. Quite frequently individual experience with the service may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every app to give you an immediate impression of how real users of EasyVista and ManageEngine ServiceDesk Plus estimate their contact with the app. Our algorithm is built around complex analysis of product appearances on other websites, social media as well as blogs, so you will get a complete and reliable picture of what other users think about every app. In this example EasyVista has a total satisfaction rating at 100% while for ManageEngine ServiceDesk Plus 100% of users express they had an enjoyable experience with it.
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