What is better EasyVista or NinjaOne (Formerly NinjaRMM)? Getting the best Help Desk Software product is all about evaluating numerous solutions and identifying the top program for your specific needs. Our unique system provides you with a fast look at the general rating of EasyVista and NinjaOne (Formerly NinjaRMM). For total quality and performance, EasyVista scored 7.8, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, EasyVista earned 100%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to verify their features, terms, plans, etc. to see which application will be more appropriate for your company. An important element to assess is if the software allows you to enable and disable permissions on various types of users to secure any critical corporate data.
At this time, the best services in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Help Desk Software will be perfect enough to cater to all the requirements of a company. While main functionalities of EasyVista and NinjaOne (Formerly NinjaRMM) are obviously a priority you should also thoroughly explore the integrations provided by each solution. Very often your team will already be using some other SaaS software in your company and it’s much wiser to opt for solutions that integrate well with each other. If you do that you will be able to be certain of an effortless exchange of information between your teams and apps, which can considerably reduce time wasted on migrating between one solution and the next.
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