What is better EasyVista or NinjaOne (Formerly NinjaRMM)? You can use our scoring system to give you a general idea which Help Desk Software product is more suitable for your business. For overall product quality, EasyVista attained 7.8 points, while NinjaOne (Formerly NinjaRMM) gained 8.6 points. At the same time, for user satisfaction, EasyVista scored 100%, while NinjaOne (Formerly NinjaRMM) scored 93%.
Information regarding their characteristics, tools, supported platforms, customer service, plus more are provided below to provide you with a more versatile comparison. Remember to get only the tools that you need to avoid wasting cash for tools that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software services available out there, but among them these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You don’t want just a broad set of features and adjustable pricing plans from a popular Help Desk Software. Almost as important as core features is a top-notch customer support. You want to ensure that if you have any questions about EasyVista or NinjaOne (Formerly NinjaRMM), or you face some problems, or perhaps you’ll need to ask for a certain update or functionality beneficial to your team you can count on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. It’s also a major asset if you are able to enjoy individual training or at the very least an FAQ you can use.
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