What is better Dezide or ManageEngine ServiceDesk Plus? Selecting the best Customer Support Software for your business is difficult with too much features, choices, and offers to take note of. But, depending on our review platform will allow you to simplify the selection process by getting all crucial solutions in a single place.
For example, you can contrast Dezide and ManageEngine ServiceDesk Plus for their features and overall scores, namely, 7.6 and 8.7, respectively. Furthermore, you can compare which product has better general user satisfaction rating: N/A% (Dezide) and 100% (ManageEngine ServiceDesk Plus) to find out which product is the better choice for your business. Don’t just buy the service with the most attractive price, but the software that has the best value.
In the event you have to quickly find the optimal Customer Support Software according to our experts we recommend you take a look at one of these products: Freshdesk, Freshdesk Omni, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You don’t want just a broad set of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that when you have any questions about Dezide or ManageEngine ServiceDesk Plus, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality useful to your business you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you can benefit from personal training or at the very least an FAQ you can use.
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