Compare Deskun vs. osTicket

Finding the most effective Help Desk Software product is all about evaluating different solutions and figuring out the top software for your specific needs. Our unique process provides you with a brief look at the general rating of Deskun and osTicket. For general quality and performance, Deskun scored 8.0, while osTicket scored 7.1. On the other hand, for user satisfaction, Deskun earned 100%, while osTicket earned 94%. Below it's also possible to look at their functionalities, terms, plans, etc. to see which program will be more suitable for your situation. One critical feature to evaluate is if the software lets you to enable and disable limitations on various types of users to secure any sensitive business data. In case you you want to quickly decide on the more reliable Help Desk Software according to our experts we recommend you take a look at the following products: Zendesk, Freshdesk, Salesforce Essentials.
Product

Deskun

VS

osTicket

VS

Deskun screenshot osTicket screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.1 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

94% ?

Price

Price

by quote

$9

Price Scheme

Price Scheme

Monthly payment Freemium | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Easy Links
Company's Address

Company's Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
420 Desoto Street, Alexandria, Louisiana 71301, United States
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Mac
Available Plans

Available Plans

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

osTicket offers four editions:

Free osTicket:

  • Self hosted
  • Community supported
  • Configurable attachments
  • Unlimited tickets
  • Unlimited users

Basic: $9 per agent per month

  • Cloud hosted
  • 2MB attachments
  • Unlimited tickets
  • Unlimited users
  • Support via phone and email

Standard: $12 per agent per month

  • Cloud hosted
  • 4MB attachments
  • Support via phone and email
  • Unlimited tickets
  • Unlimited users

Premium: $16 per agent per month

  • Cloud hosted
  • 8MB attachments
  • Extended security features
  • Support via phone and email
  • Unlimited tickets
  • Unlimited users
Languages

Languages

English English, Europe
Contact No.

Contact No.

+7-(499)-403-30-35 +1 (318) 290-3674
Popular Clients

Popular Clients

Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Company Email

Company Email

support@deskun.com support@osticket.com
Available Features

Available Features

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

osTicket FEATURES

  • Agent collision avoidance
  • Assign and transfer tickets
  • Configurable automatic reply
  • Configurable help topic
  • Custom fields
  • Custom help topic forms
  • Customer support portal
  • Dashboard reports
  • Internal notes to tickets
  • Rich text or HTML email
  • Rules to route incoming tickets
  • Service Level Agreements
  • Ticket filters
Integrations

Integrations

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram

No information available

Pricing Page

Pricing Page

Learn more about Deskun pricing Learn more about osTicket pricing
Available Support

Available Support

Phone Live Support
Ticket
Phone
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as features and user support level are pricing packages made available by Deskun and osTicket. Although price should not be the only aspect it’s surely an important thing to think about. You should count on a flexible pricing plan that can be matched with your team size and effortlessly scaled up every time your business expands. Make sure you don’t opt for plans that include advanced tools that you won’t use and always try to contact with the vendor directly because big companies can often count on more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and provides you with a solid overview of what it’s like to work with Deskun and osTicket.