What is better Deskero or ScreenConnect? If you wish for an efficient Customer Support Software product for your enterprise you should take time to compare different alternatives. It doesn’t have to be challenging, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can find Deskero’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or Deskero’s user satisfaction level at N/A% versus ScreenConnect’s 96% satisfaction score.
The contrast can help you identify the pros and cons of each application, and decide which fits you requirements better. On top of the main features, the application which is simple and intuitive is always the better product.
Right now, the most significant solutions in our CRM Software category are: HubSpot Smart CRM, Salesforce CRM, Freshsales.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please keep in mind that even though both Deskero and ScreenConnect may provide a top quality set of features each software might be created for a different company size. If you are studying different apps you may want to focus on a company type they are catering to. Certain elements may scale up with no problem for huge enterprises but if you run a small or medium business it’s often better to stay away from paying for customized features that you might never have a chance to use.
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