What is better CustomerSuccessBox or SoGoCX? Selecting the best Customer Experience Management Software for your company is not that easy with too much functions, choices, and terms to take note of. On the other hand, depending on our website will allow you to streamline the necessary steps by reading all key services in one place.
As an illustration, you can contrast CustomerSuccessBox and SoGoCX for their tools and overall scores, namely, 8.6 and 9.2, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: 95% (CustomerSuccessBox) and 97% (SoGoCX) to determine which solution is the better option for your company. Don’t simply choose the solution with the cheapest price, but the solution that has the most cost-effective value.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software products offered out there, but among them these three caught our special attention: Zendesk, Alchemer, Smartlook.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
Every time you select a app that you believe will be an actual asset for your team you shouldn’t simply focus on what professionals have to say about it. Quite frequently individual experience with the app will vary, depending on your own goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you a reliable overview of how actual users of CustomerSuccessBox and SoGoCX rate their experience with the app. Our algorithm is built around detailed analysis of product mentions on other websites, social networks as well as blogs, so you are going to obtain a complete and reliable picture of what other clients think about every app. In this example CustomerSuccessBox got a total satisfaction rating at 95% while for SoGoCX 97% of people say they had an enjoyable experience with it.
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