What is better CrazyCall or Vivantio? If you wish for a reliable Customer Support Software product for your organization you must invest time and evaluate various solutions. It doesn’t have to be difficult, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can check CrazyCall’s overall score of 8.5 and compare it against Vivantio’s score of 8.4; or CrazyCall’s user satisfaction level at 100% versus Vivantio’s 93% satisfaction score.
The contrast will allow you to identify the pros and cons of each software, and decide which matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better option.
In case you you have to quickly decide on the more reliable Call Center Software according to our experts we advise you examine the following products: Freshdesk Contact Center, JustCall, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you research different Customer Support Software solutions you shouldn’t just study their features list and offered pricing plans. Keep in mind the service must be matching your work processes and business so the more flexible their offer the better. Explore which systems are supported by CrazyCall and Vivantio and ensure you will get mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, because this might be a critical factor for many firms.
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