What is better CrazyCall or NinjaOne (Formerly NinjaRMM)? Buying the ideal Customer Support Software product is all about comparing different solutions and determining the top program for your specific needs. Our proprietary process provides you with a brief look at the general rating of CrazyCall and NinjaOne (Formerly NinjaRMM). For overall quality and performance, CrazyCall scored 8.5, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, CrazyCall earned 100%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to check their functions, terms, plans, etc. to determine what software will be more suitable for your situation. One key feature to assess is whether the app lets you to enable/disable permissions on different types of users to limit the exposure of any confidential company data.
Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions offered on the market, but among them these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Both CrazyCall and NinjaOne (Formerly NinjaRMM) were tested by a group of reliable B2B experts who prepared a thorough study of all crucial aspects of each app. Their ultimate rating was calculated using our unique SmartScore system that calculates an individual partial score to every component like: main functionalities, customer support, mobile device support, security, user satisfaction and media presence. We know useful features are not the only factor crucial to a company so we make sure we pay attention to all facets of a software prior to calculating its final rating.
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