What is better CrazyCall or ScreenConnect? There are lots of Customer Support Software products in the market these days. The ideal way to find out which one fits your needs best is to examine them side by side. As an example, here you can assess CrazyCall and ScreenConnect for their overall score (8.5 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 96%, respectively).
You can even check their functions and pricing conditions and other valuable details below. When matching products be sure to examine their corresponding advantages and mark their disparities to have a clearer picture of both deals. Likewise, keep in mind to assess other features including security, backup, ease-of-use, and helpdesk support.
Users who don't have much time or would like to get a Call Center Software advice from our experts may want to investigate these top choices for this year: Zendesk, JustCall, Freshdesk Contact Center.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The apps analyzed on this page are merely a sliver of our complete Customer Support Software category and you should take into account that there might be better services out there. If you would like to ensure you make the optimal decision for your business we strongly encourage you to compare more solutions first. You can also consider to check out our top 10 Customer Support Software ranking to learn which services are at the moment the highest-rated ones and leaders in the market.
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